Privacy Policy

DVH Collection ("we", "us", "our"), operated by DVH Group Holdings, respects your privacy. This Privacy Policy explains how your personal information is collected, stored, used, and shared when you use our website and booking service. Providing your personal information is a choice you make — you are not legally obligated to provide it, but we need it to allow you to use our booking service. We act as data controller and are responsible for the collection and use of any data you submit through our service.

Consent

By using our website and service, you consent to this Privacy Policy and agree to its terms.

Information We Collect

When you submit an enquiry, make a booking, contact customer service, or register an account, you provide contact information such as your name, address, mobile phone number, and email address. When you pay for a stay, your credit or debit card information is collected on our behalf by a secure third-party payment processor. We may also collect your IP address and, where required for a booking or by local regulation, additional identification details. If you contact us directly, we may receive additional information such as the contents of your message and any attachments you choose to provide.

How We Use Your Information

We use the information we collect to: provide, operate, maintain, and improve our website and booking service; process and manage your bookings and payments; communicate with you regarding your stay, enquiries, and customer-service requests; send you updates and, where you have consented, marketing communications; enhance the security and safety of our service, including investigating suspicious activity; develop new features and services; conduct analytics to understand how our service is used; detect and prevent fraud; and comply with applicable law and assist competent authorities where necessary.

Sharing Your Information

We may share your information with trusted third-party service providers who help us operate our service — including our property management system, payment processors, and communication tools — solely to provide and support your booking. We may also share information with building or community management where required to authorise your access as a guest. We do not sell your personal information. We may disclose information where required to comply with applicable law or to protect our rights and the safety of guests.

Log Files & Cookies

Like most websites, we use log files and cookies. Log files record standard information such as IP address, browser type, internet service provider, date/time stamp, and referring/exit pages, used for analysing trends and administering the site. Cookies are small data files that help our website function efficiently, remember your preferences, and gather analytics and marketing information. You can block or delete cookies through your browser settings, though disabling them may affect your experience. Please see our Cookie Policy for more detail.

Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data: the right to access copies of your data; the right to rectification of inaccurate or incomplete data; the right to erasure of your data under certain conditions; the right to restrict or object to processing under certain conditions; the right to data portability; and the right to withdraw consent at any time (for example, to marketing, via the unsubscribe link in our communications). Note that you may still receive administrative messages such as booking confirmations. If you make a request, we will respond within a reasonable period as required by applicable law.

Our Legal Basis for Processing

We process personal data on the following bases: your consent; the necessity of processing to fulfil our contract with you (your booking); our legitimate interests, where these are not overridden by your privacy rights; and compliance with legal obligations.

California Privacy Rights (CCPA)

California consumers have the right to: request the categories and specific pieces of personal information we have collected, its sources, and the purposes for collecting it; request deletion of personal information (except data critical to providing our service, security, or legal compliance); and non-discrimination for exercising these rights. We do not sell information that identifies you, such as your name or contact details. To exercise these rights, please contact us.

Data Retention

We retain personal information for as long as necessary for the purposes described in this policy, including providing our service, complying with legal obligations, resolving disputes, and enforcing our agreements. We may delete information once it is no longer necessary for these purposes.

Children's Privacy

Our service is intended for people 18 years of age or older. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will take steps to remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will provide notice of material changes through our website. Your continued use of the service after changes are published constitutes acceptance of the revised policy. The latest version and its effective date will always be accessible here.

Contact Us

If you have any questions about this Privacy Policy, please contact us at reservations@dvhcollection.com.

The English version of this document is authoritative. In case of any discrepancy between the English version and a translation, the English version prevails.